Contact & Support

If you have any questions or problems concerning MetaTVMetaMovie or MetaCopy, then fill in the form below please. You will get a response per mail. 










Wie would be pleased to receive any bug reports and recommendations for improvements. 


IMPORTANT NOTICE FOR MetaTV USERS:

We had to take MetaTV from the sale. Again disorders of the TheTVDb.com API are the reason to do so. Responses on requests are partly truncated, so that the XML-structure is no longer readable. The malfunction exists since the 05/17/2017. There seems to be no short term solution. We will try to implement the new API 2.x version as soon as possible. Because of the recurring problems we plan to switch to another data source in the future. We apologize for any inconvenience.


IMPORTANT NOTICE:

MetaMovie doesn’t rename files after tagging

Choose your working directory in the preferences, if you activated one of the custom filename options in the preferences and all files will be renamed beyond that path.


Have you seen the FAQ?

FAQ for MetaMovie
FAQ for MetaTV
FAQ for MetaCopy


Help me, to improve my programs!

MetaMovie, MetaTV and MetaCopy rely heavily on the applied MPEG4-files. Unfortunately it is pactically impossible to test all mpeg4-coverters for compatibility. Thats why I depend on your help, if any problems came up during tagging your mp4-files. 

If you have problems with MetaMovie or MetaTV, please report the name of the converter software, the version number and the settings you used for transcoding. If possible, please build a mp4-test file (< 5MB), which reproduces the error and send it to support@appfacture.com


Thank you for your help!

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